Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your information.
Last Updated: May 9, 2026
Information We Collect
Residential Rug Care ("we," "us," or "our") collects information you voluntarily provide when you use our website, request a quote, schedule a service, or communicate with us. This may include:
- Full name, email address, phone number, and mailing address
- Service preferences and rug details (type, size, condition)
- Photos you upload for evaluation purposes
- Messages and notes submitted through our contact or quote forms
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, pages visited, and referring URL. This data is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Schedule rug pickup, cleaning, and delivery services
- Communicate with you about your service status
- Send promotional offers, tips, and updates (with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies — used to deliver relevant advertising (e.g., Google Ads)
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Google Analytics & Google Ads — for website analytics and advertising
- Communication platforms — for email and SMS notifications
- Payment processors — for processing service payments securely
We do not sell, trade, or rent your personal information to third parties. We may disclose your information if required by law or to protect our rights, property, or safety.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Residential Rug Care
2621 Crofton Lane, Unit #14, Crofton, MD 21114
Phone: (240) 203-8279
Email: info@residentialrugcare.com